Shipping Policy
Processing & Shipping
- Orders are processed and shipped within 1-3 business days.
- During peak seasons (holidays or promotions), processing times may be slightly longer.
- Once your order has shipped, you will receive a confirmation email with a tracking number.
Shipping Times & Costs
We offer free shipping within USA all orders
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-10 business days | Free on orders |
Please note: Delivery times are estimates and may vary due to carrier delays or customs processing.
Customs & Taxes
- All Canadian orders are shipped domestically, so no import duties apply.
- Provincial taxes are automatically calculated at checkout.
Undelivered or Lost Orders
- If your order has not arrived within 15 business days, please contact our customer service at support@arcticlux.ca.
- We are not responsible for incorrect shipping addresses. Please ensure your address is correct before placing an order.
Returns & Cancellations
- Orders can be cancelled within 24 hours of purchase.
- For returns, please refer to our Return Policy.
Questions?
Our team is here to help! Contact us at support@mason-miller.com